Repair costs
■ Ask for the cost of materials and labor first, and then sign the order. Set an upper amount for possible additional work, resulting during repair. lying the scope of repair is impossible to predict, the more a maximum price should be fixed.
■ It is not uncommon to find the cause of a fault more expensive, than its repair. When the car shows too much fuel consumption, you have difficulty starting the engine, there were strange noises in the area of the wheels while driving, then make sure before ordering the repair, how much will the diagnosis itself cost or set a price limit.
■ Leave your telephone number in the workshop, so that in case of doubt, you can be contacted, if the fault turns out to be more serious, and the repair is more expensive. Such additional agreements should also be made in writing.
■ Request a written cost calculation in case of major repair. You will know, what amount do you need to prepare for. The workshop may require payment for the calculation, if you don't commission him to repair it afterwards. The rule is, that the price for unforeseen works should not exceed 15 – 20% the calculation prepared for you.
Cheaper parts for older cars
■ Authorized workshops often have special prices for genuine parts and services for older cars. You can pay up to 30% cheaper. make sure, does your garage have such a special offer.
■ Complete replacement of the entire assembly when necessary (devices) you do not always have to demand a brand new one. Ask for used or reconditioned assemblies. They do not differ in quality from the original ones, and they are much cheaper. This may be for the engine, Clutch, alternator, starter, coolant pumps etc..
■ An oil change in a workshop or petrol station can cost a lot, if it is the most expensive oil offered. Ask for cheaper substitutes with the same specification.
Checking the bill
■ Review the repair bill carefully in the presence of a mechanic or a service representative. Demand an explanation of incomprehensible abbreviations or professional terms.
■ The receipt should include material items separately, labor and VAT. There is a statutory time limit for complaining about incorrect bills.
Complaints on time
■ Complain for a poorly performed repair as soon as possible. You are entitled to a warranty for the repair performed. If improper repair will cause car faults, you have the right to demand compensation from the workshop.
■ Even if you have grounds for a complaint upon collection of the car from repair, the workshop has the right to demand full payment of the invoice before handing over the vehicle. Then write on the bill, that you paid for the service with certain restrictions.
■ The complaint should be presented to the workshop in a matter-of-fact manner. In the event of a dispute, you can refer to the opinion of an expert, e.g.. in the Craft Chamber or in the Automobile Club.
Inspection and Warranty
■ During the inspection, the technical condition and operation of components that have a direct impact on the safety and reliability of the car are checked and replaced if necessary.
■ After the run 30000 km friction inserts, wheel suspension, tires and steering may show signs of wear, which go unnoticed by the car user. Regular inspections not only keep the car in good shape, but they also serve your safety.
■ Volkswagen poleca Long-Life-Service-System. Not too strenuous driving style and favorable operating conditions of the car allow this system to extend almost twice the usual service intervals (15000 km or 12 Months).
■ You must absolutely subject the car to the recommended inspections and refrain from repairing and servicing the car on your own during the warranty period.. The manufacturer is bound by the guarantee only if the required periodic inspections are complied with.